Effective Date: July 28, 2026

At Bagstera, we want you to be completely satisfied with your handbag purchase. If you are not entirely happy with your order, we are here to make the return and refund process as straightforward and transparent as possible.

1. 30-Day Return Window

We offer a 30-day return window. This means you have 30 calendar days from the date your package is delivered to request a return or exchange.

To be eligible for a return, the item must meet the following criteria:

  • The handbag must be in its original, unused, and undamaged condition.

  • The item must be returned in its original packaging along with any tags, dust bags, or included accessories.

  • Proof of purchase (order number or purchase receipt) is required to process your request.

2. How to Initiate a Return

  1. Contact our support team at support@bagstera.shop or via Live Chat to submit a return request. Please include your order number and the reason for the return.

  2. Once your request is verified, our team will provide you with detailed instructions and the appropriate warehouse return address.

  3. Pack the item securely and ship it back using a reliable carrier.

Note: Unauthorized returns sent back without prior approval cannot be accepted.

3. Refund Processing Time (3 Days)

Once your returned handbag is received and inspected at our warehouse:

  • We will send you an email notification confirming receipt of the package.

  • After inspection, if approved, we will initiate your refund within our standard 3-day refund processing window.

  • Refunds are issued directly to your original payment method via PayPal or Stripe. Please keep in mind that depending on your bank or credit card company, it may take a few additional business days for the funds to reflect in your account.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. If you receive a handbag that is damaged during transit, defective, or incorrect:

  • Contact us immediately at support@bagstera.shop or call us at +14134273088.

  • Provide photos/videos showing the issue so we can quickly resolve it by providing a free replacement or a full refund.

5. Order Cancellations

If you wish to cancel an order, please reach out to us as soon as possible. If your order has not yet entered dispatch processing, we will cancel it immediately and issue a full refund. If the package has already shipped from our warehouse, it must be handled under our standard 30-day return policy upon arrival.

6. Need Help?

If you have any questions about our return criteria, refund status, or shipping guidelines, our customer support team is available at all times.

Customer Support Availability: Live Chat & Email are 24/7 Active

Warehouse Operating Hours: Monday – Friday, 9:00 AM – 19:00 PM