We want you to be happy with your purchase from Bag Stera. This policy explains how returns and refunds work.
1. Return Window
You may request a return or refund within 30 days of the delivery date. Requests made after this 30-day window may not be eligible for a refund.
2. Eligibility
To be eligible for a return, items should be unused, in their original condition, and in the original packaging where possible. Please contact us before sending anything back so we can guide you through the process.
3. How to Request a Refund or Return
To start a return or refund request, email us at support@bagstera.shop with your order number and the reason for your request. Our team will respond with next steps.
4. Refund Processing Time
Once your return is received and approved, refunds are processed within 2 business days. The refund will be issued to your original payment method through Stripe. Please note that it may take additional time for the refund to appear on your bank or card statement, depending on your bank or card issuer.
5. Non-Returnable Situations
Items that are damaged due to misuse, or that are missing from the original order and not reported within the return window, may not be eligible for a refund. We evaluate these situations case by case and will always work with you to find a fair outcome.
6. Damaged or Incorrect Items
If you receive an item that arrived damaged or is not what you ordered, please contact us as soon as possible at support@bagstera.shop with your order number and photos of the item, and we will help arrange a replacement or refund.
7. Contact Us
For any questions about returns or refunds, reach us at support@bagstera.shop during our support hours: Monday – Friday, 9:00 AM – 9:00 PM.